[{"data":1,"prerenderedAt":75},["ShallowReactive",2],{"site":3,"faqs":14},{"email":4,"phone":5,"phoneHref":6,"phone2":7,"phone2Href":8,"phone2Label":9,"serviceArea":10,"responseTime":11,"tagline":12,"legalName":13},"hello@techherd.net","(608) 200-3901","+16082003901","(920) 349-9070","+19203499070","Office","Wisconsin & surrounding","Same business day","Taking the “SH” out of “IT”","DECA LLC DBA TECH HERD",[15,20,24,28,32,36,40,44,48,52,56,60,65,70],{"slug":16,"question":17,"answer":18,"order":19},"how-can-i-tell-if-an-email-from-my-ceo-asking-for-a-gift-card-or-wire-transfer-is-fake","How can I tell if an email from my CEO asking for a gift card or wire transfer is fake?","\n\u003Cp class=\"wp-block-paragraph\">All emails like this are more than likely a fake. Assume Fake until you can call and ask your Manager\u002FCEO if these are legit.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If you have already sent moneys and realized it was a fake, report the actions to your manager and advise to go to ReportFraud.ftc.gov and report the incident.\u003C\u002Fp>\n",0,{"slug":21,"question":22,"answer":23,"order":19},"what-should-i-do-immediately-if-i-accidentally-click-a-suspicious-link","What should I do immediately if I accidentally click a suspicious link?","\n\u003Cp class=\"wp-block-paragraph\">Close the browser tab immediately. Disconnect from the internet. Call Us immediately so we can work on the machine and verify nothing has been infected. If you do not call us at least run a malware scan. Change your passwords for all sensitive accounts. Enable two-factor authentication (2FA) on your accounts and monitor them for suspicious logins and postings.\u003C\u002Fp>\n",{"slug":25,"question":26,"answer":27,"order":19},"is-a-12-character-password-enough-anymore-or-do-i-need-passphrases","Is a 12-character password enough anymore, or do I need passphrases?","\n\u003Cp class=\"wp-block-paragraph\">Use 16+ characters for banking, email, and password manager master keys. A 12-character random password is acceptable only for low-value accounts or if protected by Multi-Factor Authentication (MFA).\u003C\u002Fp>\n",{"slug":29,"question":30,"answer":31,"order":19},"what-is-the-difference-between-traditional-antivirus-mcafee-norton-webroot-and-manged-disaster-response-mdr","What is the difference between traditional antivirus ( Mcafee, Norton, Webroot) and Manged disaster Response (MDR)?","\n\u003Cp class=\"wp-block-paragraph\">Traditional antivirus is reactive. You are paying for the mistake after it has happened. MDR actively looks for hidden attackers, sets traps for attackers to reveal themselves, filters out the noise, and contains then mediates the attack. All reporting to the organizational manager the severity of what is going on in real time.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Traditional Analogy:\u003Cbr>Antivirus = smoke detector, tells you what happened, but up to you to put out the fire.\u003Cbr>MDR = Fire Alarm company cooperating with local fire department to not only alert and confirm the smoke detection, but respond to the incident in a timely fashion so the small smoldering fire does not become a damaging fire.\u003C\u002Fp>\n",{"slug":33,"question":34,"answer":35,"order":19},"i-am-a-health-care-provider-and-i-have-to-follow-all-hippa-regulations-what-security-measures-should-i-put-in-place-for-it-security-and-protect-my-organization","I am a health care provider, and I have to follow all HIPPA regulations. What security measures should I put in place for IT security and protect my organization ?","\n\u003Col class=\"wp-block-list\">\n\u003Cli>HIPAA compliance –  IT professionals help protect electronic protected health information with the required administrative, physical, and technical safeguards under the Security Rule.\u003C\u002Fli>\n\n\n\n\u003Cli>Better safety and security –  they can reduce cyber risk, spot weaknesses, and respond to security incidents before patient data is exposed.\u003C\u002Fli>\n\n\n\n\u003Cli>Staying current –  they help update systems, manage evolving security practices, and keep up with HIPAA guidance, which matters because health IT environments change quickly.\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">In plain language, an IT professional helps protect patient data, lower legal and financial risk, and keep the practice running smoothly.\u003C\u002Fp>\n",{"slug":37,"question":38,"answer":39,"order":19},"what-does-it-mean-when-my-computer-states-your-connection-is-not-private-or-security-certificate-error","What does it mean when my computer states Your Connection is Not Private (or Security Certificate Error )","\n\u003Cp class=\"wp-block-paragraph\">1.) \u003Cstrong>Expired SSL certificates\u003C\u002Fstrong> –  The website owner forgot to renew their security certificate, making data transmission unencrypted.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) \u003Cstrong>Incorrect device clock\u003C\u002Fstrong> –  A user’s computer or phone has the wrong date and time, causing the security handshake to fail.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) \u003Cstrong>Network hijacking\u003C\u002Fstrong> –  Public Wi-Fi or local security software is intercepting the connection to inspect internet traffic.\u003C\u002Fp>\n",{"slug":41,"question":42,"answer":43,"order":19},"what-could-a-500-internal-server-error-message-on-my-computer-mean","What could a 500 internal server error message on my computer mean?","\n\u003Cp class=\"wp-block-paragraph\">1.) \u003Cstrong>Server code bugs\u003C\u002Fstrong> –  A generic catch-all error indicating a website’s code crashed or encountered an unhandled exception.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) \u003Cstrong>Database failure\u003C\u002Fstrong> – The web server cannot communicate with the database to load required information.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) \u003Cstrong>Corrupted files\u003C\u002Fstrong> – A recent software, plugin, or theme update corrupted core configuration files.\u003C\u002Fp>\n",{"slug":45,"question":46,"answer":47,"order":19},"what-could-a-404-not-found-error-message-on-my-computer-mean","What could a 404 not found error message on my computer mean?","\n\u003Cp class=\"wp-block-paragraph\">1.) \u003Cstrong>Broken links\u003C\u002Fstrong> – A website owner moved or deleted a web page without setting up a proper redirect.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.)\u003Cstrong>Typing mistakes\u003C\u002Fstrong> – A user manually mistypes the website URL in their browser address bar.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) \u003Cstrong>Server-side changes\u003C\u002Fstrong> – The website’s internal directory structure changed, making the old path invalid.\u003C\u002Fp>\n",{"slug":49,"question":50,"answer":51,"order":19},"what-are-some-reasons-an-app-would-crash","What are some reasons an App would crash?","\n\u003Cp class=\"wp-block-paragraph\">1.) Memory or storage issues – This means the device or app does not have enough \u003Cstrong>workspace\u003C\u002Fstrong> or \u003Cstrong>space to save things\u003C\u002Fstrong>.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) Memory Leaks – A memory leak happens when an app uses memory but does not give it back when it is done.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) Network Instability and API Failures – This means the app is having trouble talking to the internet or to another service it depends on.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">4.) Internet connectivity – This simply means the device is not connected to the internet well enough for the app to work.\u003C\u002Fp>\n",{"slug":53,"question":54,"answer":55,"order":19},"why-is-my-screen-frozen-on-my-computer","Why is my screen frozen on my computer?","\n\u003Cp class=\"wp-block-paragraph\">1.) Resource overload: RAM or CPU ( memory)  gets maxed out when too many apps or browser tabs are open.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) Overheating: dust buildup, blocked vents, or failing cooling can make the system lock up.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) Driver or software issues: outdated drivers, operating system errors, malware, or buggy apps can cause freezes.\u003C\u002Fp>\n",{"slug":57,"question":58,"answer":59,"order":19},"why-is-my-devise-not-working","Why is my devise running so slow?","\n\u003Cp class=\"wp-block-paragraph\">Here are some common reasons your computer may not be working.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">1.) Too many programs or browser tabs open at once, which can use up CPU and RAM.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) Not enough free storage space, especially when the hard drive is almost full.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) Too many startup or background programs running without you noticing.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">\u003C\u002Fp>\n",{"slug":61,"question":62,"answer":63,"order":64},"why-is-it-important-to-keep-my-computer-updates-current","Why is it important to keep my computer updates current?","\n\u003Cp class=\"wp-block-paragraph\">1.) Security –  updates patch vulnerabilities that hackers could exploit, helping protect personal and business information.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) Performance and stability – updates often fix bugs, improve speed, and reduce crashes or glitches.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) Compatibility and features – staying current helps your computer work with newer software, devices, and useful new features.\u003C\u002Fp>\n",1,{"slug":66,"question":67,"answer":68,"order":69},"why-is-it-important-for-me-to-restart-my-computer","Why is it important for me to restart my computer?","\n\u003Cp class=\"wp-block-paragraph\">1.) It clears RAM and frees up memory, which helps your computer run faster.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) It completes software and security updates that often do not fully apply until a restart.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) It fixes frozen apps and small software glitches by shutting down stuck background processes.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">4.) It can improve internet and network problems by refreshing network settings.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">\u003C\u002Fp>\n",2,{"slug":71,"question":72,"answer":73,"order":74},"what-do-i-do-if-my-internet-wifi-quits-working","What do I do if my Internet \u002F WIFI quits working?","\n\u003Cp class=\"wp-block-paragraph\">\u003Cstrong>“Restart, Relocate, Reconnect”\u003C\u002Fstrong>\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">1.) \u003Cstrong>The 30-Second Power Reset (Fixes: No Connection & Router Glitches)\u003C\u002Fstrong>\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Unplug the power\u003C\u002Fstrong>: Tell them to pull the power cord out of the back of both their modem and router.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Wait 30 seconds\u003C\u002Fstrong>: Do not plug it right back in; the hardware needs a moment to completely drain its temporary memory.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Plug it back in\u003C\u002Fstrong>: Plug the modem in first, wait two minutes for the lights to steady, then plug in the router.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Why it works\u003C\u002Fstrong>: Just like a computer, routers get bogged down with data clutter over time, and a restart clears the digital pipes.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2.) \u003Cstrong>The Physical Checkup (Fixes: Weak Signal & Dropped Connections)\u003C\u002Fstrong>\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Move to the open\u003C\u002Fstrong>: Ensure the router is out in the open, elevated on a shelf or table, and not hidden inside a closet, behind a TV, or on the floor\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Avoid metal and concrete\u003C\u002Fstrong>: Thick walls, metal appliances (like microwaves and refrigerators), and large mirrors block Wi-Fi signals.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Shorten the distance\u003C\u002Fstrong>: If the signal drops in specific rooms, they are likely too far away, and they may need a Wi-Fi extender or a Mesh system.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3.) \u003Cstrong>Clear the Device Congestion (Fixes: Slow Speeds & Overloaded Networks)\u003C\u002Fstrong>\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Forget the network\u003C\u002Fstrong>: On the glitching phone or computer, go to Wi-Fi settings, select “Forget this Network,” and log back in with the password. \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Disconnect old tech\u003C\u002Fstrong>: Disconnect smart TVs, old tablets, or gaming consoles that aren’t actively being used but are hogging bandwidth in the background. \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>\u003Cstrong>Try a wire\u003C\u002Fstrong>: If a vital device like a work laptop keeps dropping, plug it directly into the router with an Ethernet cable to bypass wireless interference entirely.\u003C\u002Fli>\n\u003C\u002Ful>\n",3,1785344398524]